I have witnessed the amazing work of CCW in the ACT construction industry.
A number of ATC workers were involved in a workplace accident that resulted in a fatality on the UC Hospital construction site. I was amazed at the level of support and willingness to assist CCW provided to myself and the workers on-site. The majority of workers on-site were quite young and were impacted greatly by the accident. CCW contacted each worker and arranged counselling for those wanting it. They followed up with each person over the coming weeks to ensure they were ok.
In addition to this occasion, CCW is the provider of our employee assistance program to our ACT construction industry workers. ATC employees can directly or through me contact CCW when they require assistance. CCW provides ongoing support and case management, as well as referral to services such as counselling.
The responsiveness of CCW services is matched by no other service in the ACT. I am able to make a call when I have a worker requiring assistance and CCW will contact that person immediately to arrange to meet. The referral to other services is also done in a timely way with workers rarely waiting more than a week to see a counsellor and in urgent situations accessing counselling within a day or two.
A representative from CCW has attended ATC sessions with our trainees and apprentices to discuss the service available to them through CCW. This opportunity also reinforces the message it is ok to ask for help when you need it.
I am extremely happy to write this letter of support for CCW as ATC and our workers value it's responsiveness, confidentiality and quality of service.
Australian Training Company